Return & Refund Policy

πŸ”„ Noviea Return & Refund Policy

At Noviea, your satisfaction means everything to us. If something isn't quite right, we're here to make it better. Please review our return and refund policy below to ensure a smooth experience.

πŸ›οΈ Returns

We accept returns within 30days of delivery for most items. To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it

  • In its original packaging (including tags, accessories, etc.)

  • Returned with proof of purchase (order number or receipt)

Non-returnable items include:

  • Gift cards

  • Sale or clearance items (unless damaged or defective)

  • Personalized or custom-made products

  • Items marked "Final Sale"

πŸ’Έ Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed automatically to your original payment method within 5–10 business days

  • Shipping costs are non-refundable (unless the item was defective or our mistake)

If your return is rejected (e.g. worn or damaged items), it will be sent back to you.

🚚 Exchanges

We only replace items if they are defective, damaged, or you received the wrong product. If you need an exchange, contact us at contact@noviea.com with your order number and a photo of the issue.

πŸ“¦ How to Start a Return

  1. Email us at contact@noviea.com with your order number and reason for return.

  2. Wait for approval and return instructions from our team.

  3. Pack the item securely and send it to the return address provided.

Note: Customers are responsible for return shipping unless the item arrived damaged or we made an error.

πŸ•’ Late or Missing Refunds?

  • Double-check your bank account or credit card statement.

  • Contact your bank or credit card provider β€” it may take some time before your refund is officially posted.

  • Still no luck? Email us at contact@noviea.com, and we’ll help you investigate.

🌍 International Orders

Customers outside [your country] are responsible for any return shipping fees, customs duties, or import taxes associated with returned items.

❓Need Help?

We’re here for you!
πŸ“§ contact@noviea.com
We always respond within 24 hours.

Thank you for shopping at Noviea. We’re honored to serve you and hope to exceed your expectations β€” every time.